Domestic Return Policy

Issues with Purchase

All returns are handled by our Customer Service Team, they can assist you with any issue with your purchase that could potentially require a return or refund within our return policy. If an issue with your purchase occurs please contact us at customerservice@alamomusic.com or 800-822-5010.

15 Day Return Policy

• Refund of the purchase price (less shipping costs and refund adjustments if applicable)
• In-store credit
• Item exchange
• Refunds may take 7-10 business days after item has been received by our warehouse

Returns are subject to inspection for damage prior to refund being issued. Returns must be issued within 15 days of pick up date (in-store) or arrival date (online order). If shipping fees were waived on the initial order, original shipping costs will be deducted from the credit or refund in addition to return shipping costs.

Defective Products

If you believe your item to be defective, please contact our Customer Service Team immediately and within our return policy period. We will require images of the packaging and the defect to be able to properly assist you with a defective merchandise claim.

• If item is in stock, an even exchange can be made
• In some cases, restocking fees, shipping costs and marketplace fees may be deducted from the refund in the event that the product is deemed not defective during testing.

Shipping Damage Claims

If you believe your item suffered shipping damage, please contact our Customer Service Team immediately and within our return policy period. We will require images of the packaging and the damaged item to be able to properly assist you with a damage claim.

Outline of the Return Process

1. Customer contacts customer service to arrange for the return as one of the above listed return types.
2. Customer ships item back to store or delivers product to one of our locations.
3. Item is inspected. (Must be in "like new" condition)
4. Once inspected, exchange or refund may occur.

To Begin, select below based upon how the item was purchased:

alamomusic.com   |   Over the Phone   |   In-store   |   eBay   |   Amazon.com   |   Reverb

*NOTE - Please remove or cover all prior shipping labels and ensure the item is properly packed prior to shipping the item back. 

If you have any questions please email us at customerservice@alamomusic.com or call us at 800-822-5010.

 

Refunds and Refund Adjustments

Alamo Music Center DOES NOT issue cash refunds. For refunds of cash purchases, a check will be issued within 7 days of return for cash purchases.

Refund adjustments may include finance fees on financed items.

Refund adjustments may include marketplace fees where applicable.

Refunds are credited back based upon the original payment type unless otherwise not available. 

If your order has not been shipped, refund may be processed immediately.

Refund adjustments may be made if merchandise is damaged or is not in "like new" condition. Refund adjustments may be made if the following conditions are not met:

• Item must include include a return authorization (RA) number
• Item must be in like-new condition
• Item must be in the complete original packaging
• All accessories that were originally included must be returned
• All literature that was originally included - manuals, warranty card, etc. - must be returned in new condition

Return Your Item To:

Alamo Music Center
Attn: Returns
425 N Main Ave
San Antonio, TX 78205

Non-Returnable Items:

Certain items CANNOT be returned for very specific reasons. These items include:

• Special orders
• Discontinued products, blowouts, and used products
• Cymbals
• Tubes
• Personal items (earphones, harmonicas, instrument mouthpieces, etc.)
• Pianos and other very large items.

2022-03-18 - Alamo Music Center reserves the right to modify this return policy without notice.